Shipping policy

Shipping Policy

Last updated: January 1, 2025

At Micasa Furniture, we aim to deliver your orders quickly and safely. This Shipping Policy explains how we handle deliveries, pickup options, and shipping costs.

1. General Shipping Terms

  • All standard deliveries are subject to a shipping fee, paid by the customer.

  • Shipping fees are calculated at checkout based on your delivery location and the size of your order.

  • In special promotions, or when selecting a Pickup Point, no shipping fee will be applied.

2. Pickup Option

If you choose the Pickup option, you may collect your order free of charge from one of our branches:

📍 Durban: 280 Solomon Mahlangu Dr, Clairwood, Durban, 4052
📍 Howick: 12 Main St, Howick, 3290
📍 Pietermaritzburg: 686 Dr Chota Motala Rd, Raisethorpe, Pietermaritzburg, 3021
📍 Port Shepstone: 26 Aiken Street, Port Shepstone, 4240

You will be contacted once your order is ready for pickup.

3. Delivery Times

  • Standard delivery within South Africa takes 5–14 business days, depending on location and stock availability.

  • During peak seasons or sales campaigns, delivery times may be slightly longer.

4. Shipping Promotions

From time to time, Micasa may offer free delivery promotions. These will be clearly stated on our Website and at checkout. Unless otherwise specified, all other orders remain subject to standard shipping fees.

5. Damages and Responsibility

  • Once your order is handed to the courier, you will receive tracking details.

  • Micasa is not responsible for delays caused by third-party couriers, but we will assist you in tracking and resolving delivery issues.

  • If your order arrives damaged, please notify us within 48 hours with photos for review.

6. Contact Us

If you have any questions about shipping, please contact us: