Refund policy

Return & Refund Policy

Last updated: January 1, 2025

Thank you for shopping at Micasa Furniture. We want you to love your purchase, but if you are not completely satisfied, this policy explains your rights regarding returns and refunds.

1. Order Cancellation Rights

  • You are entitled to cancel your order within 7 days of receiving your goods.

  • To cancel, you must notify us clearly by email or phone with your order details.

Refunds will be processed within 14 days of receiving the returned goods, using the same payment method you used for your order.

2. Conditions for Returns

To qualify for a return:

  • Goods must be returned within 7 days of delivery.

  • Goods must be unused, in original condition, and with original packaging and documentation.

Non-returnable goods include:

  • Customized or personalized furniture

  • Goods unsuitable for return due to hygiene reasons (if unsealed after delivery)

  • Goods inseparably mixed with other items after delivery

  • Sale or clearance items (unless required by law)

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

  • You are responsible for the cost and risk of returning goods to us.

  • We may arrange pickup or advise you of the nearest return location.

  • We recommend using a tracked and insured courier, as we cannot refund lost or damaged returns.

4. Refunds

  • Approved refunds will be issued within 14 days of receiving the goods.

  • Refunds will be made using the same payment method used for purchase.

  • No additional fees will be charged for refunds.

5. Gifts

  • If the goods were marked as a gift at purchase and shipped directly to you, you may receive store credit for the value of the return.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: