Privacy policy

Privacy Policy

Last updated: January 1, 2025

At Micasa Furniture, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you shop with us or visit our website https://micasafurn.com/en. By using our services, you agree to the practices described here.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment and transaction details

  • Usage data such as IP address, browser type, device type, and browsing activity

We do not collect sensitive information unless it is required to complete a transaction (e.g., verifying identity for payments).

2. How We Use Your Information

Your personal data is used only for purposes related to your shopping experience, including:

  • Processing and delivering your orders

  • Managing your account

  • Providing customer support

  • Sending order confirmations and updates

  • Sharing promotions, special offers, and news (if you opt-in)

  • Improving our website, services, and customer experience

  • Complying with legal obligations

We never sell your personal data to third parties.

3. Sharing Your Information

We may share your information only with trusted partners, such as:

  • Delivery and logistics providers to ship your orders

  • Payment processors to complete secure transactions

  • Service providers who help us improve our website and services

These third parties are required to protect your data and use it only for the intended purpose.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, such as remembering your preferences and analyzing website traffic.

You can disable cookies in your browser at any time, but please note that some features of our website may not function correctly.

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

6. Data Security

We implement industry-standard security measures (such as SSL encryption) to protect your information. However, please note that no method of transmission over the internet is 100% secure.

7. International Transfers

Your data may be stored or processed outside of South Africa. By using our website, you consent to such transfers, provided adequate safeguards are in place.

8. Children’s Privacy

Our website and services are not directed to anyone under the age of 16. We do not knowingly collect information from minors. If you believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. If changes are significant, we will notify you via email or a notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: